Revenue Administration Officer III

Job title: Revenue Administration Officer III

Company: State of North Carolina

Job description: Description of Work

Salary Grade: GN15 Recruitment Range: $56,046.00 – $87,095.00

About the position:
The North Carolina Department of Revenue is looking to fill a Revenue Administration Officer III position in the Sales and Use Tax Division. The primary purpose of the Sales and Use Tax Division of the Department of Revenue is to administer tax policy, provide technical direction, and create and provide forms with respect to Sales and Use, Public Transportation, Motor Vehicle Lease and Subscription, Scrap Tire Disposal, White Goods Disposal, Dry-Cleaning Solvent, Solid Waste Disposal Taxes, and the 911 Service Charge for Prepaid Wireless Telecommunications Service. The Division is also responsible for managing the informal appeals process for requests for review filed by taxpayers in response to Proposed Notices of Tax Assessment and Notices of Proposed Denial of Refunds issued by the Department for the aforementioned taxes and fee.

The primary purpose of this position, Revenue Administrative Officer III, is to interpret, administer and apply North Carolina tax laws and rules, to resolve controversial issues relating to the taxes administered in the Division, to support IT projects impacting sales and use tax systems, and to participate in tracking and reviewing legislative activities. In addition, this position is expected to participate in meetings and calls related to the Streamlined Sales Tax Governing Board, Inc. These duties involve interaction with taxpayers, accountants, attorneys, legislators, legislative staff, and other employees of the Department. The issues and questions handled are quite technical in nature and require extensive knowledge and research of the laws for the taxes administered by the Sales and Use Tax Division, departmental policies, regulations and Attorney General’s opinions.

The Revenue Administration Officer IIII should be skillful in the following attributes:

Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Manages Ambiguity -Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Nimble Learning – Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder. * Courage – Stepping up to address difficult issues, saying what needs to be said.

• Decision Quality – Making good and timely decisions that keep the organization moving forward.

About the Department:

At the North Carolina Department of Revenue our mission is to fund public services benefiting the people of North Carolina, we administer the tax laws and collect taxes due in an impartial, consistent, secure, and efficient manner. Together we are a SMART organization because we: Safeguard customer information; Maintain a knowledgeable workforce; Achieve a high level of understanding and compliance; Respond with accurate information through innovative services; and Treat our customers fairly. Through modernization efforts in technology we believe we’ve set a high standard that other agencies will admire. As an employer, we offer excellent benefits, stable work environment, competitive salaries, defined career paths, and training programs that will enable you to be successful.

Knowledge, Skills and Abilities / Competencies

The Knowledge, Skills and Abilities listed below, along with the Minimum Education and Experience requirements, are REQUIRED to qualify for this position. We will not review attachments in lieu of Experience and Education listed on the application. Click on this for additional information.

• Thorough knowledge of current and prior North Carolina Revenue Laws, Administrative Rules, Technical Bulletins, and other information published by the Department;
• Thorough knowledge of Sales and Use Tax schedules;
• Ability to communicate with other division employees, management, Attorney General staff, CPAs, taxpayer representatives, legislative staff, and Taxpayers;
• Independently address complex and unique tax issues under the purview of the division;
• Analyze information in order to determine the proper course of action;
• Write communications that convey concise and comprehensive information on matters of a complex nature;
• Document conclusions and recommendations that impact policy and/or operations;
• Communicate verbally and deliver presentations to convey information and issues of a complex nature; and
• Demonstrated experience summarizing and applying relevant law to a specific set of facts.

Management Preferences:

• More than three (3) years of experience working with sales and use tax issues.
• Experience working in databases and the Department’s tax information systems.
• Proficient in Microsoft Word, Access, and Excel.

All degrees must be received from appropriately accredited institutions to be considered relevant to qualify. Transcripts, degree evaluations and cover letters may be uploaded with your application. At the time of offer, selected candidates who obtained their education outside of the United States and its territories will be expected to provide adequate documentation for DOR to validate their academic degrees as equivalent to a degree conferred by a regionally accredited college or university in the United States.

Minimum Education and Experience Requirements

Bachelor’s degree in Business/Public Administration, Economics, Accounting or related field from an appropriately accredited institution and five (5) years of experience in tax accounting and auditing work including two years in administrative or supervisory capacity;
or
An equivalent combination of education and experience.

Supplemental and Contact Information

The Department of Revenue (DOR) seeks to fill positions with the most qualified individuals in its effort to provide taxpayers with the most efficient and effective services possible. DOR selects applicants for employment based on job-related knowledge, skills, and abilities without regard to race, color, gender, national origin, religion, age, disability, political affiliation or political influence.

To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Applicants are required to document all of the relevant duties and responsibilities of any past employment including the knowledge, skills and abilities attained from that employment or supplemental training. Any information omitted from the application cannot be considered for screening or qualifying credit towards salary determination. NC DOR welcomes attached resumes, cover letters and reference information, but these items will not be used for screening for qualifying credit. Please make sure your application is completed in full. “See Resume” or “See Attachment” will NOT be accepted.

Applicants eligible for veteran’s preference should also attach a copy of form DD-214.

This position is subject to federal and state criminal background checks that include fingerprinting and verification of tax compliance for all selected candidates. “Tax compliance” is defined as having filed and paid all North Carolina state taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the State.

If selected for an interview, you may have the option to interview via telephone and/or other method as technology allows.

If multiple applications are submitted to an individual position, only the most recent application received prior to the posting closing date will be accepted. Applications must be submitted by 5:00 PM on the closing date.

If you are having technical issues logging into your account or applying for a position please review the Get Help/FAQ’s information on the website. If you are still experiencing technical issues with your application, please call the NeoGov Help Line at 855-524-5627.

If you have general questions about the application process, you may contact Human Resources at 919-814-1200 or HumanResources@ncdor.gov. Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call (919) 814-1172. NC Department of Revenue
Human Resources Division
(919) 814-1200

For permanent appointments:

State of North Carolina employees have the opportunity to participate in a compelling array of benefits to enhance their quality of life, their health, and their future. Benefits include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation. To find out about these, and other programs, please visit our Employee Benefits page:

For temporary, contract or other supplemental staffing appointments:

**There are no paid leave, retirement or other benefits associated with these appointment types.**

Expected salary: $56046 – 87095 per year

Location: Wake County, NC

Job date: Sun, 31 Oct 2021 07:44:44 GMT


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