Automotive Service Advisor
Job title: Automotive Service Advisor Company: Coyle Automotive Job description : As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality. RESPONSIBILITIES: Greet customers promptly in a friendly manner Obtain customer and vehicle information Provide excellent customer service to all customers Clearly report all vehicle symptoms as described by the customer Establish follow up time Monitor the progress of each vehicle throughout the day, and updating customers frequently Explain all com...