Field Administration – Mgr, Quality Assurnce Sls
Job title: Field Administration – Mgr, Quality Assurnce Sls Company: Bluegreen Vacations Job description : The Manager, Quality Assurance – Sales is a multi-task oriented position responsible for assisting the Director of Field Administration in overseeing and supervising the day to day operation of the Quality Assurance Specialists, including training and disciplining. The Quality Assurance Manager also provides Sales support for the Front Line and In-House teams. This position requires excellent customer service, ability to lead and mentor a team, organizational skills, computer literacy, depth of contract/product knowledge and attention to detail. Specific Duties, Activities and Responsibilities Responsible for recruiting, training, coaching and performance managing a team of Quality Assurance Specialist. QA Manager is responsible and held accountable for their assigned team’s performance from Medallia, Contract Errors, PAC, TP PAC, Cancellation Percentages, retention of a...