Service Desk Technician-$22/hr.-$23/hr
Job title: Service Desk Technician-$22/hr.-$23/hr Company: TEKsystems Job description : TEKsystems is currently seeking a Service Desk Technician for a 9 month contract opening located in Boise, ID. *What they will do:* · Provide technical assistance following a disruption to IT Services to ensure customers are able to successfully interface with IT systems, web sites, portals, and tools, allowing business operations to experience minimal impact. · Identify, diagnose, troubleshoot and resolve Information Technology issues, including software, hardware, telephony, networking and eCommerce related problems ranging from individual customers to enterprise systems. · Research customer questions using available information resources and provide process updates to documentation specialists as needed. · Receive and create Incidents, Service Requests and general requests and inquiries from customers, while providing first contact resolution when possible or routing as appropriate. ...