Health Advocate Concierge

Job title: Health Advocate Concierge

Company: Health Care Service

Job description: *Please note – candidates moving forward to next steps will be required to complete a video interview via HireVue*

*This role will be exclusively located in our C1 Innovation Lab in our Dallas, TX office*

Job Purpose:
This position is responsible for being a compassionate and dedicated advocate for the member to demonstrate a concierge attitude when assisting members with maximizing their benefits, navigating the healthcare system and reaching their optimal health. Responsible for providing guidance and answering questions from members about their benefits and medical claims, as well as educating members about health and wellness programs. Assisting members in assessing tools available to help guide and inform decision-making about complex matters related to their health and wellbeing. Emphasize adherence to the member’s personal plan of care and help to facilitate the member’s selection and access to in-network healthcare providers in pursuit of that plan. Collaborate with providers, families, and patients to ensure member and treating provider needs are met. The incumbent is a subject matter expert and may handle projects and assist with training others.

Job Requirements:
*Associate with 2 years of concierge oriented customer service experience, OR a Bachelors with 1 year of concierge oriented customer service experience, OR 3 years of concierge oriented customer service experience
*Experience emphasizing plan of care, assisting customers to select in-network providers, and train customers on tools.
*Knowledge of medical terminology.
*Experience building trust and providing concierge level of service.
*Clear and concise verbal and written communication skills, including motivational interviewing to interact with the members and physicians.
*Attention to detail and strong documentation skills.
*Web and PC proficiency.

Preferred Qualifications:
*Associate degree in Health Science or Health Studies or Bachelors degree.
*Knowledge of HCSC customer service systems, processes, and products of the operational area.
*3 years of concierge-oriented customer service experience in an insurance environment.
*Clinical or social work expertise.
*Experience in coordinating medical services.
*Knowledge with health benefit plans and the insurance industry.

HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Requirements: Expertise Claims & Customer Service
Job Type Full-Time Regular
Location TX – Dallas

Expected salary:

Location: Dallas, TX

Job date: Fri, 28 May 2021 03:26:58 GMT

More info

The post Health Advocate Concierge appeared first on Jobs Lan.


https://ift.tt/2SLB6JG

Commentaires

Enregistrer un commentaire

Posts les plus consultés de ce blog

Community Health Worker – Health Home Program – San Bernardino

Job title: Community Health Worker – Health Home Program – San Bernardino Company: Inland Empire Health Plans Job description : Job Requisition ID: 6173 Position Summary/Position Under the general supervision of the Manager, Behavioral Health Integration Services and Supports and direct supervision of the Manager, Point of Care Teams, RN, the Community Health Worker – Health Home Program (CHW) will be responsible for supporting Members in improving their whole health, through outreach and engagement activities, which are primarily field based. The CHW works closely and collaboratively with the Health Home Team (HHT), as well as with the designated HCO medical teams, to ensure high quality and seamless care for Members. Major Functions (Duties and Responsibilities) 1. Responsible for assisting Members in navigating the healthcare system by finding and following up by phone and in person with hard-to-reach Members, helping Members successfully participate in their medical and/o...
Lire la suite

State Government Affairs Manager $85,000-$125,000

Job title: State Government Affairs Manager $85,000-$125,000 Company: BREWERS ASSOCIATION Job description : General Purpose: Advance the Brewers Association’s state government affairs objectives, often working in concert with state brewers guilds. State government affairs managers advise on policy formulation, develop plans to implement state government affairs objectives, and work with state trade associations and affected brewers to advocate for desired legislative and regulatory outcomes. State government affairs managers also help develop and strengthen the Brewers Association’s understanding of existing state laws and monitor and report on legislative developments. Essential Duties: Assist Brewers Association Government Affairs Staff and the Government Affairs Committee in developing state legislative priorities. Formulate arguments and create advocacy materials in support of Brewers Association state government affairs objectives. Monitor and track state legislative a...
Lire la suite

2021 Architect Project Manager Lynbrook, NY LP60201

Job title: 2021 Architect Project Manager Lynbrook, NY LP60201 Company: Job description : Job Details: Architect-Project Manager Business has picked up significantly at my client who is a Design/Build Firm located on Long Island! We need a Project Manager/Architect with an enthusiasm and passion for design. Job Duties & Qualifications: Bachelor of Architecture. 8-15+ years of experience designing projects-commercial, industrial, educational, retail, etc. Manage all phases of a project from start to finish. Proficient with autocad. Ability to do design-construction documents, schematic designs, design developments. Outstanding client interaction skills. Ability to mentor Intern Architects. Excellent communication skills and ability to work in a team environment. **This is a full time/permanent opportunity with great medical, vacation/sick, and retirement** If you are looking to work for one of the top Firms in the tri-state area and have the qualifications, pleas...
Lire la suite