Customer Success Manager – Sales SaaS

Job title: Customer Success Manager – Sales SaaS

Company: Sales Talent Agency

Job description: Our client is a leader in the Sales Performance Management space, and has an exceptional reputation in the market for helping high-performing organizations plan, design and automate sales compensation plans for their employees. They have been featured on Deloitte’s Fast 50 and are continuously a leader in the Gartner Magic Quadrant.

At this time we are looking for a Customer Success Manager to assist clients in the realization of value provided to exceed their business needs. We’re looking for someone who has a deep understanding of customer engagement for SaaS solutions.

What you will do:

  • Serve as the main point of contact and liaison between clients and the company
  • Represent the voice of the customer to provide input into every core product, marketing and sales process
  • Lead renewals and expansion opportunities for their customers.
  • Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base
  • You will craft joint customer success plans that include agreed upon scope, shared metrics, user engagement, sophistication of usage, adoption plans, timelines, communication, and eliminates barriers to customer advocacy and expansion.
  • Facilitate workshops with customers on best practices, including sponsorship, governance, operating model, adoption, internal champions network, platform maturity, and adoption techniques.
  • Facilitate Executive Business Reviews with decision makers
  • Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities

Experience:

  • 3+ years customer success or account management experience in a SaaS or software company.
  • You are passionate about the future of work, and positively impacting the working lives of people in large organizations.
  • Experience implementing and supporting large-scale technology solutions at Fortune 500 companies.
  • Strong operational background with the proven ability to define and leverage business metrics to drive the customer journey. Track record of delivering results above expectations
  • Experience using a CRM such as Salesforce and a customer success tool like Gainsight with daily skills in Microsoft PowerPoint, Microsoft Excel, and Microsoft Word

What’s in it for you?

  • $80,000-$120,000 base salary + commissions & bonuses
  • Top tier health benefits and 401K
  • Virtual social and team-building events
  • Work with a Director that will be invested in your personal and professional growth and provide incredible mentorship
  • 100% remote

Interested candidates, please note: our team checks for new applicants every day and while we would love to be able to engage with each of you personally, given the high volume of applicants we receive we are only able to contact candidates that are best suited for this role.

#LI-AT1

Job Perks

  • Medical benefits
  • Work from home / flexible hours

Expected salary: $80000 – 120000 per year

Location: USA

Job date: Wed, 10 Nov 2021 08:41:38 GMT

More info

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