HR Operations Manager

Job title: HR Operations Manager

Company: Axios HR

Job description: HR Operations Manager

WHAT WE’RE LOOKING FOR

The HR Operations Manager is responsible for the company’s organizational activities as well as their improvements. This role has client-facing parts of our service model as well as an internal resource for managing our processes as they relate to payroll, benefits, compliance, and our software systems.

The HR Operations Manager will need to be able to remove your own roadblocks, create core processes, pro-actively drive internal, client and employee communication and case resolution and hold yourself and others accountable to processes. As a fast-growing company, someone who can hustle, roll up their sleeves and collaborate with their team will have plenty of chances to demonstrate and expand their capabilities and build their careers at Axios HR.

THE CHALLENGE

Axios HR built a strong foundation of clients and are looking for the right person to help drive client success and continued growth in an environment where regulation is constantly changing. Our goal is to achieve outstanding client service delivery, satisfaction, and retention that results in client promoters and clients for life.

ACCOUNTABILITY

• Lead and manage payroll, benefits, HRIS, and compliance
• Oversight of the HR software system processes, relationships, and new product developments
• Own research and communication of employment compliance and regulatory changes
• Oversight of processes and training for all operational functions
• Liaison additional relationship responsibilities with vendors, legal, and other partners
• Account management of administrative service only clients

CORE FUNCTIONS

• Provide leadership and oversight of 4 operational functions: Payroll, benefits, HRIS, and compliance
• Proactively manage all operational processes related to software and continuously identify new ways to improve efficiency and effectiveness
• Serve as the point of contact for our HR software vendor (PrismHR and ClientSpace)
• Oversee all operational metrics and lead the improvement of these measurables
• Support process enhancements and automation where possible for efficiencies and best user experience
• Coordinate HR, labor law and employment compliance needs with legal counsel as needed, including changes in regulations
• Act as the main liaison and point of contact for our Worker’s Compensation carrier and agent
• Stay up to date on employment and HR compliance for the entire business and actively communicate any changes
• Proactively provide account management to our administrative only clients and serve as an escalation point for any operational issues

KEY REQUIREMENTS

• Minimum of 5 years of leadership management
• Knowledge of risk and compliance matters
• HR, Payroll, and benefits experience

• Drive to lead, manage, and hold employees accountable
• Willingness to learn and research, with an enthusiasm for professional development
• Exceptional written and verbal communication skills
• Ability to communicate with variety of constituents, including employees, clients, insurance carriers, and legal counsel, as required
• Ability to pro-actively drive all risk initiatives and processes
• Demonstrated ability to prioritize and problem solve
• Excellent organizational and time management skills

THE AXIOS HR STORY

Axios HR has been vested in making a difference in the lives of our clients, employees & their families, as well as our local communities – for more than 32 years!

At Axios HR, we’re helping more than 400 small to mid-size businesses reach their human resource goals—with smart strategies, proactive advice, and a partnership mentality.

Axios HR has been an Employee Stock Ownership Plan (ESOP) organization for more than 10 years and is the third largest privately held employer in West Michigan.

As a local 100% employee owned company, our core values lead our team and support our vision. We’ve provided human resource service for more than 50,000 employees worldwide. We promise one HR solution, personalized service, and tenured experts, all backed by outstanding systems developed to support small to mid-sized organizations. We reinforce our promise with our strong guarantees and retain more than 95% of our clients annually.

KNOW OUR CORE VALUES

• Team Before Self
• Find a Better Way
• Grow by Learning
• Commit to Serving
• Do the Right Thing

We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion.

Expected salary:

Location: Grand Rapids, MI

Job date: Wed, 22 Sep 2021 22:58:41 GMT

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