IT Support Specialist- Local to the Lake Forest,CA Area Only

Job title: IT Support Specialist- Local to the Lake Forest,CA Area Only

Company: theLender

Job description: Our Company
theLender was created to make a difference. As a group of proven industry leaders who recently founded one of the largest and fastest growing Wholesale mortgage companies in the United States, we aim to change the stagnant landscape of Wholesale mortgage – one partnership, one loan, and one day at a time.

Our Mission
To foster a simplified, intuitive lending experience so that, together, we can deliver customer-centric solutions to help clients realize their dreams.

Job Description:

  • Assist end users with hardware, software, Cloud connectivity, and peripheral issues in person, via phone or remote access
  • Setup new user profiles in multiple systems
  • Maintain company digital security per company and compliance standards and policies
  • Perform workstation deployments by installing, monitoring and supporting functions of desktop operating systems and related applications
  • Provide exceptional customer service to all company departments in resolving any functionality issues with business systems (i.e. troubleshooting)
  • Provide “help desk” support to on-site and remote staff as needed
  • Assist with other IT projects as needed
  • Develop and manage company reports in Excel and internal systems
  • Ability to lift and carry up to 40 pounds
  • Strong customer service focus combined with excellent verbal, written, and interpersonal skills
  • Ability to manage multiple tasks, set priorities, and meet required deadline, Strong knowledge of Microsoft products and eagerness to learn industry specific applications
  • Strong Excel skills
  • Knowledge of TC/IP networking and internet protocols
  • Ability to work overtime as needed
  • Demonstrated knowledge of hardware, software and peripheral troubleshooting
  • 2+ years support experience in a Microsoft Windows Active Directory, and/or Cloud environment
  • Strong knowledge of Microsoft Excel and report writing.
  • Knowledge of VOIP technologies, routing, and troubleshooting
  • Knowledge of Ellie Mae Encompass

Benefits:

  • Job Type: Full-time
  • Competitive Benefits Package
  • Hours Monday to Friday (Weekend as needed)
  • IT Support Experience: 1 year (Preferred)

Ideal Candidate:

  • Would rather focus on the details of work than the bigger picture
  • Self Starter : Enjoys working with little direction
  • Proficient in Ellie Mae Encompass system

Powered by JazzHR

Expected salary:

Location: Lake Forest, CA

Job date: Wed, 11 Aug 2021 07:18:12 GMT

More info

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