Senior Program Manager, Marketing Services: Informa Engage (US, Remote)

Job title: Senior Program Manager, Marketing Services: Informa Engage (US, Remote)

Company: Informa Connect

Job description: Company Description

Informa Connect organizes major branded annual events and operates specialist digital communities that are key convening places for a particular market. We run around 800 events each year in over 60 countries, create digital platforms based on engaging news and information content, and operate professional development programs for individuals and businesses in Global Finance, Life Sciences, and Pharma and in a number of other specialist markets.

Informa Connect’s Global Finance business offers cutting-edge market-driven content and facilitated networking, delivered through major branded events and year-round digital platforms to specialist communities in international finance. We are the leading event organiser for professional Finance communities, with specialist brands in the Private Equity, Investment Management, Banking and Payments and Fintech sectors.

Informa Connect’s Global Finance business operates over 200 events a year, which collectively attract more than 30,000 senior attendees and share the insight of over 6,000 leading speakers annually. Through our continually-enhanced live events, and our digital communities based on exclusive content, customers gain fresh insights, build relationships and create new commercial opportunities.

Informa Connect

Job Description

JOB PURPOSE:

The Sr. Program Manager is responsible for the successful delivery of digital marketing services programs across Informa industry verticals, working with a team of Program Managers/Coordinators. Overall leadership and management responsibilities include manager of high-volume digital marketing services business, program delivery, and supporting staff of 2+. Work directly with the Director to review forecasts/ program organization/program metrics and analysis and staff workload bandwidth review.

SCOPE OF INFLUENCE

Manage the overall successful delivery operation for standard stand-alone and multi-product marketing service programs to large strategic $200k+ integrated multi-faceted programs.

PRIMARY RESPONSIBILITIES:

The Sr. Program Manager is a leader role, responsible for managing a team of 2 or more program managers in the successful delivery of marketing services programs across a set of defined vertical markets. Sr. PM “owns” their marketing services delivery business, end-to-end, aligning PM delivery best practices and standards to market & sales leaders, Engage functional areas, and Informa wide, requirements. The Sr. Program Manager takes primary responsibility for:

· Directly managing two or more Program Coordinators & Program Managers

· Leading internal project resources across Penton’s matrix environment

· Procuring vendors and other partners where relevant for program delivery

· Assisting in program pre-sales scoping with sales, product managers, and sales enablement

· Reporting program P/L financials and recharges back to markets management

· Building and managing to project plan and timelines for every program delivered

· Primary ownership for communications with the end client concerning sold marketing services, delivery status, and reporting.

· Escalating program and market-level issues to Marketing Services management

The Sr. Program Manager is expected to:

· Be well-versed in all standards and best practices related to Engage’s marketing services PM delivery.

· Proficient at strategic account management and account requirements across multiple brands

· Experienced in managing $4m+ in revenue and high-volume responsibility of diverse products and clients

· Continually refine his/her skills as a business manager, exemplify high standards of communication and transparency with stakeholders.

· Partner with vertical market leaders and cross functional leads to align program management approach with each vertical market and their priorities and initiatives, with flexibility and agility.

· Seek and leverage vertical market knowledge – strategy, customers, revenue goals, needs

· Serve as an advocate and teacher of best practices to all program management staff across the group.

· Collaborate with leaders within Marketing Services in day-to-day of program alignment in set-up, delivery, problem solving, opportunities.

· Provide direct, hands-on Program Management for specific client programs, especially highly complex integrated programs ($200k+) and those associated with strategic accounts.

JOB FUNCTION

· Staff management (40%): includes the oversight of both in-staff and freelance personnel including supporting their success in program management delivery, performance coaching and reviews, and career development. Ensures all team members bandwidth requirements are sustainable and their project tasks are being completed based on the overall webinar program timelines. With freelance staff, overseeing that required hours are being met and taking steps to ensure that billable hours are in line with all contractual agreements.

· Business Operation management (40%): responsibilities include the oversight of sold business volume coming in, current volume in progress, and completed ready-to-bill. Monitor workload balance and utilization of both in-staff and freelance personnel, ensuring all team members bandwidth requirements and work/life balance are sustainable as well as overseeing their project tasks are being completed in WorkFront (program management systems), based on overall program timelines.

· Program management (20%): Includes managing a low volume of strategic large integrated complex new clients/ new product/new configurations requiring senior level experience and leadership. This entails coordinating a, communicating, and facilitating the successful set-up and execution, working closely with clients to incorporate an array of best practices into the client’s overall marketing strategy.

Qualifications

JOB REQUIREMENTS:

· Bachelor’s degree preferred or equivalent work experience.

· Minimum 3 years of experience in digital program management and delivery, including large integrated complex client programs.

· Minimum of 3 years people management experience.

· Well-versed in all standards and best practices related to digital program management and delivery.

· Experience with project management tools a plus.

· Collaborative and well versed in working with a diverse functional team (marketing sales, technical, creative

Additional Information

About Informa:

Informa is a leading business intelligence, academic publishing, knowledge and events group. We help customers in hundreds of professional, commercial and academic communities connect and learn, and create and provide access to content and intelligence so they can work smarter and make better decisions faster.

Why work at Informa:

Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritises promotions internally. Our benefits include:

• Learning and development plan to assist with your career development
• 15 days PTO plus 9 national holidays, 4 days for volunteering and a day off for your birthday!
• Competitive Benefits with 401k match
• Paid parental leave
• Commuters benefit
• Work with a high quality of specialist products and service
• Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration
• Share-Match options – become a shareholder
• Regular social events and networking opportunities

We know that sometimes the ‘perfect candidate’ doesn’t exist, and that people can be put off applying for a job if they don’t fit all the requirements. If you’re excited about working for us and have most of the skills or experience we’re looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.

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Expected salary:

Location: Cleveland, OH

Job date: Fri, 23 Apr 2021 22:14:49 GMT


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