Sales Support Representative

Job title: Sales Support Representative

Company: Stericycle

Job description: Position Purpose:

Under general direction role may include: providing customer service, billing/pricing/collections resolution, contract administration, service issues resolution, information management, customer file maintenance, lead routing, and record generation while possibly growing new and secured business through service level upgrades and expanded product offerings for assigned accounts on a daily basis.

Key Job Activities:

• Provides dedicated customer service and support via telephone, email, web, and mail
• Assisting sales team with preparation of sales documents and/or data entry
• Proactively conducts outbound phone and email campaigns to customers
• Understands how to research an account and determine pricing, contract information, lead routing, etc.
• Provides regular and ad-hoc reporting and assistance to various Sales teams
• Acts and communicates as a subject matter expert, trainer, coach, and key reference contact as new reps are onboarded
• Performs other related duties as required or requested

Education:

Required Education: in Associates or Equivalent

Experience (North America & LATAM):

• Education equivalent to Associates Degree, or the equivalent in related work experience demonstrating a sound knowledge of customer service/collections policies and procedures within the SQ business units preferred.
• Two or more years of related work experience in a Customer Service/Collections environment, demonstrating analytical skills while providing excellent customer service to all customers & sales reps preferred.
• Demonstrates a sound understanding of SQ Account Retention selling practices, billing and invoice structure, adjustments, pricing structures, Central Billing, and the willingness to participate as an active member of a contract negotiation team.
• Demonstrates an elevated level of knowledge of Microsoft Office including but not limited to Excel, Word, Access, Steriworks, SalesForce, STARS, Credit Tool, and PowerPoint; and a general knowledge of general database use.

Benefits:

Stericycle currently offers its employees the option to participate in a full range of benefits, including a health care program which includes medical, dental, vision and prescription coverage, healthcare and dependent care flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, a 401(k) plan, and an employee stock purchase plan. Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and/or to have fulfilled a waiting period after they begin employment with Stericycle.

Disclaimer:

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job or person. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.

Expected salary:

Location: Bannockburn, IL

Job date: Wed, 24 Mar 2021 08:48:52 GMT

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