Manager for Exam Development and Administration

Job title: Manager for Exam Development and Administration

Company: Massachusetts Trial Court

Job description: NOTES

This posting is open until March 2, 2021, preference to those that apply in the first 14 days.

Compensation commensurate with experience. Please upload a current resume during the application process.

This position is designated as management position and is covered by the Trial Court Personnel Policies and Procedures Manual.

MISSION STATEMENT OF THE MASSACHUSETTS TRIAL COURT

The Trial Court is committed to:

• fair and impartial administration of justice;
• protection of constitutional and statutory rights and liberties;
• equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion;
• efficient, effective, and accountable resolution of disputes;
• prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence.

DEPARTMENTAL MISSION STATEMENT

MISSION STATEMENT OF THE HUMAN RESOURCES DEPARTMENT:

The Human Resources (HR) Department partners with Trial Court management to create and maintain a talented, qualified workforce by recruiting a diverse applicant pool, by facilitating the fair merit-based selection for appointment of the most qualified candidates, by developing appropriate workforce training (in consultation with the Trial Court’s Judicial Institute), by fostering positive management-employee relations, by promptly addressing workplace issues, and by developing performance based measures to ensure the continued excellence of the workforce. The HR Department will use best practices to ensure that this collaborative effort advances the mission of the Trial Court. The HR Department also provides information and assistance to all Trial Court employees on a variety of work place issues.

ORGANIZATIONAL PROFILE:

POSITION SUMMARY

This is an exicting opportunity to have a real impact on the Trial Court’s ability to hire the most qualified candidates for our exam-based positions. Working within the Human Resources Department of the Office of Court Management the Manager for Exam Development and Administration is responsible for overseeing the development, validation, facilitation and administration of pre-employment and promotional exams for Probation Officers and Court Officers that produce and maintain robust candidate pools of qualified individuals in order to meet hiring demand for these roles. Key responsibilities for this position include working with stakeholders in the Probation and Security Departments, as well as other internal Trial Court staff on the validation, development, administration, and security of all exams. Responsibilities also include overseeing the logistics of exam administration and managing the ongoing business relationship with the external exam vendor.

SUPERVISION RECEIVED: Reports to the Assistant Chief HR Officer for Operations and receives general supervision in performing duties that require independent judgment and initiative.

MAJOR DUTIES

Leads the validation, re-validation, development and administration of effective, defensible entrance and promotional exams while working with stakeholders and the exam development vendor;

Working with Stakeholders and the exam vendor, manages the timeline for exam validation, re-validation, and administration to ensure schedules and deadlines are met;

Analyzes exam results for disparate impact statistics, develops new databases to assist in administration of programs and prepares reports on various exam related tasks and outcomes;

Identifies patterns and trends in exam registration, communications, and administration and makes recommendations for improvements; Then implement necessary changes;

Supervises HR staff in the tasks associated with validation, re-validation and administration of exams;

Supervises HR staff in the coordination of the exam registration process and serves as the lead for exam-day administration for large scale, state-wide entry and promotional exams, including overseeing the following logistics:

• Securing locations for exam administration;
• Securing the participation for proctors;
• Administering exam-day protocols to maintain exam security;
• Facilitating exam candidate registration;
• Exam day administration
• Exam advertising; and
• Drafting and issuing exam related communications throughout the exam cycle.

Maintains exam registrant databases and other tracking databases for use by the Human Resources Department;

Ensures that established Trial Court testing protocols and security of all test materials is strictly adhered to;

Drafts and issues a variety of test related emails and communications to registrants about both upcoming and recently completed examinations;

In support of a variety of other activities of the Human Resources Department, other duties may include;

• Collecting information from the field staff and others as needed by the labor attorneys, in support of exam related or other litigation as needed;
• Compile and organize official employment records, responding to formal personnel and other employee related record requests;

Supports other large and small scale Human Resources projects; and

Performs related duties as necessary.

JOB COMPETENCIES

All applicants must be able, through the interview process, to prove efficiency in the following areas:

Ethics and Values

Communicates and demonstrates the ethics and values of the Human Resources Department and the Trial Court.

Mission

Understands, upholds, and communicates the Trial Court and Human Resources Department missions.

Applied Knowledge

Demonstrates a proficient understanding of the logistics, vendor management, testing protocols, and all elements of exam security and measures for ensuring exam integrity.

Problem Solving

Accurately assesses problems and complication associated with exam administration and vendor management, and recommends and facilitates appropriate solutions.

Customer Service

Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public.

Collaboration

Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals.

Commitment to Diversity

Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds.

Continuous Learning

Demonstrates a commitment to continuously improving himself or herself through professional development.

POSITION REQUIREMENTS

These are the minimum requirements necessary to apply for the position of Manager of Exam Development and Administration:

Bachelor’s degree from an accredited educational institution recognized by the U.S. Department of Education or the Council for Higher Education Accreditation and 3 (three) years of relevant experience in performing exam validation and administration; or equivalent combination of education and experience.

Certificate or advanced degree in Industrial/Organizational Psychology preferred;

Experience with Assessment Centers a plus;

Desired Knowledge, Skills and Abilities:

Knowledge of Job Analysis and Validation methodologies;

Strong supervisory and project management experience;

Strong interpersonal skills and the ability to work professionally with colleagues of all levels, and maintain effective working relationships;

Self-motivation and a commitment to continuing professional development;

Proficient in the use Microsoft Office including: Excel, Word, Outlook, and PowerPoint;

Ability to travel to court locations or events throughout the State;

Demonstrated ability to lead projects;

Ability to communicate clearly and effectively in oral and written form;

Ability to work independently and with a group;

Ability to handle sensitive matters on a confidential basis;

Ability to adapt quickly to changing operational circumstances;

Ability to analyze problems and to develop feasible solutions;

OTHER

PLEASE NOTE:

Employment is contingent upon passage of a criminal record check.

If you are not currently viewing this posting online, please visit the Judicial Court Jobs website at www.mass.gov/courts to apply for this position or any other Trial Court employment opportunity.

No applications or resumes will be accepted by hand, mail, fax, or email delivery.

AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

Expected salary:

Location: Boston, MA

Job date: Fri, 12 Feb 2021 23:05:10 GMT

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