Government Business – Operating Effectiveness Senior Process Engineer – Cornerstone

Job title: Government Business – Operating Effectiveness Senior Process Engineer – Cornerstone

Company: Cigna

Job description: Job Summary:

Today, our Medicare Advantage business is administered on multiple legacy core technology platforms that lack automation and do not support all its business requirements. This results in an unfavorable administrative cost position and an overly complex operating model that, if not addressed, will create potential compliance risk and impede growth.

Given the importance of Medicare Advantage growth to our enterprise success, we are embarking on a multi-year commitment – called Project Cornerstone – to move that business from multiple platforms to a single modern claims administration technology, and align processes that will ultimately improve competitiveness with the market, drive long-term affordability, and enable us to scale reliably to support growth.

As an enabler of Enterprise Strategic Priority #3 (Medicare Advantage Growth), the Cornerstone program will drive a competitive administrative cost structure while delivering consistent, compliant operational performance. This will be accomplished through the implementation of a new operating model – transformation across people, process, and technology.

The Cornerstone Process Engineer is responsible for defining and supporting process optimization that meets business needs to enable efficient and scalable growth. They own guiding prioritization of and driving future state design of workflows and processes.

This individual will be responsible for defining the process optimization approach and enabling execution of process optimization through establishing guiding principles, templates, and maintaining process inventories. This individual will work with business, technology, and solution teams to develop future state processes, as well as help to inform refinements of epic and feature backlogs based on various process and data inputs. This individual must possess strong understanding of process engineering principles, including lean and six sigma. This individual will be responsible for maintaining and communicating process related prioritization, contributing to key roadmaps (as applicable), and leading process optimization working sessions.

Core Responsibilities:

• Define Process Optimization Guiding Principles, Templates & Inventory Framework
• Define and Finalize Process Optimization Approach
• Define and Finalize Prioritization of Functions/Lines of Business for initial process optimization
• Debrief on previous Blueprinting efforts for prioritized functions/LOBs
• Begin Defining Process Optimization Timeline through Q2 2021 and subsequently defining process optimization working session calendar through end of year
• Define, Initiate, and execute Collection of Data Inputs; including assessing data inputs & Documenting clarifying questions and answers
• Initiate documentation of future state processes for prioritized functions with ongoing refinement

Technical Skill Requirements

• Expert-level knowledge of process engineering and associated methodologies, techniques, processes, tools, and approaches (e.g. LSSBB – Lean Six Sigma Black Belt, LEAN, Kaizen)
• Proven ability to Conduct root cause analysis and problem solving
• Experience in development of cross-organizational value streams, showing E2E workflow and associated process data through gathering and analyzing existing business and process data
• Design of effective process measurements and control mechanisms to leverage metrics and data for optimal business performance and inform future state design
• Knowledge of Agile principles
• Demonstrated ability to drive results; Credibility as a senior-level process engineer
• Strategic Thinking: Ability to juggle multiple goals and deadlines in the context of the big picture
• Team Leadership & Development: Ability to mentor, coach and effectively transfer expertise to others; Self-directed and capable of leading a team of professionals, either as a direct manager or as a cross organizational team leader
• Facilitation, Negotiation & Problem Resolution Skills: Ability to build a strong network and relationships at executive levels with technology and solutions, customers and vendor groups
• Active Participant with Solution Architecture Decomposition Sessions

Minimum Qualifications:

• Lean Six Sigma Black Belt certification preferred
• Medicare and Medicaid operations experience with background in health plan core admin, government programs preferred
• Experience in project and team management from idea generation and chartering thru implementation and post project evaluation
• Ability to Lead, coordinate and partner with the business to design and operationalize new / improved business processes; drive stakeholders to consider all possibilities and move beyond current thought processes
• Strong business acumen, with proven ability to leverage knowledge base to quickly come up to speed in new business areas and new types of projects
• Detail oriented, with proven time management and organization skills (including the ability to engage in multiple tasks and meet deadlines/standards).
• Has proven results of building and creating new solutions through the use of creativity and innovation
• Strong executive stakeholder relationships including engagement and alignment
• Able to prioritize work and manage conflict
• Resilience and resourcefulness

This position is not eligible to be performed in Colorado.

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you’ll enjoy meaningful career experiences that enrich people’s lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Expected salary:

Location: Memphis, TN

Job date: Sun, 07 Feb 2021 23:40:40 GMT

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